Solutions​

Robotic Process Automation​

In the age of Smart Services and AI, it is not feasible or acceptable to do things manually anymore, IMS can assist you with your automation needs, AI and Machine learning to replace manual processes, and help you reduce cost and increase efficiency and customer satisfaction.​

RPA solutions that scale beyond tasks

Implement quick automation. Deliver faster outcomes.​

Automate Repetitive Work​

Don’t lose valuable time to rote work. RPA keeps your employees focused on the customer – let bots take care of the rest.​

Automate Repetitive Work​

Don’t lose valuable time to rote work. RPA keeps your employees focused on the customer – let bots take care of the rest.​

Automate Repetitive Work​

Don’t lose valuable time to rote work. RPA keeps your employees focused on the customer – let bots take care of the rest.​

Pega Automation solutions

can be broadly classified into 2 – Attended-RDA
and Unattended-RPA automations

Desktop Automation (RDA)
  • Personal robots for every employee
  • Front office (call center, retail, sales branches) and Back Office
  • Above 30-40% improvement across large workforce groups
  • Toolbars, Wizards, UI Enhancements
  • Task Automation
Process Automation (RPA)
  • Unattended robots replicating 100% of algorithmic work
  • Back office, operations, repetitive, offload front office work
  • 100% improvement across smaller sub-groups
  • Runs on a virtual server farm (or under your desk)
  • ..............

EDMS Services

Within our suite of BPO solutions, we provide document management, digitization, imaging, indexing, and archiving services. Our model is flexible; equipment can be provided by our client, or we can take our equipment to the client’s site, according to the needs of the project. We use our proprietary EHAMS Digital Document Management System for sorting, indexing, and abstracting digital documents. Our system supports real-time search and retrieval. Services include:

  • Unattended robots replicating 100% of algorithmic work
  • Back office, operations, repetitive, offload front office work
  • 100% improvement across smaller sub-groups
  • Runs on a virtual server farm (or under your desk)

Our digital archive services clients include large enterprises as well as government entities with massive amounts of documents.

EDMS Services

What is EDMS?

  • A document management solution (DMS) is a solution used to track, manage, store and retrieve documents.
  • Beginning in the 1980s, a number of vendors began developing software systems to manage paper-based documents. These systems dealt with paper documents, which included not only printed and published documents, but also photographs, prints, etc. Later developers began to write a second type of system which could manage electronic documents (Wikipedia).
  • This Software is needed to be supported by Operational Teams in order to convert scanned pages into retrievable documents through the Indexing and Validation processes.

Why does it matter?

  • Security: Documents in any organization are regarded as a reference to financial and non financial data of strategic importance.
  • Legal: in many countries the physical documents are the reference in any legal dispute, hence the need for a strong solution that blends the document digitization with the ability to retrieve physical documents.
  • Cost reduction: the cost of managing digitized documents is significantly lower than physical documents
  • Planning: digitizing organizations’ documents allow for easier access to historical information for efficient planning.
Typical services under the EDMS process:

Additional EDMS Services:

  • When digitization of documents is required, courier services are provided to manage the transfer of documents from one location to another.
  • Warehouse Management: Managing the client warehouse
  • Warehousing: Full outsourcing of the warehousing services
  • Planning: digitizing organizations’ documents allow for easier access to historical information for efficient planning.Retrieval: (Document tracking and retrieval)
  • Shredding: (Based document retention policy for each document type)
Document Collection Warehousing Warehouse Management
Retrieval Shredding

ECM:

With the amount on information that organizations have to manage and make use of, it is very important to get the correct tools and processes in place in order to utilize the available information to achieve the organizational KPIs, through our team of experts we can support you on both the technology and business sides to ensure that all your information can be easily & securely stored, analyzed & retrieved.

ECM Services Offered:

Physical Document Management:


Digitization:


Technology Development:

Do you want to integrate your many systems that you accumulated over the years?, is it too difficult to manage information? Or do you want to build your own customized CRM or billing system. Through our Technology team, and our partnership with all the major developers we can help you achieve this, if you want to integrate your existing systems, upgrade it, or develop a new one from scratch. IMS have delivered this to many major clients, whether it is your…

ERP CRM BILLING HRMS MOBILE APP LMS
we can help you.

ECM Services Offered:

AUGMENTED REALITY

Augmented reality combines both computer generated elements and the reality to create an augmented world. With augmented reality, viewers interact with computer-generated overlays as they move within the real world. In IMS we used Digital Gamification as a marketing strategy has been proven very successful. Having the public and your clients enter competitions, winning prizes and having fun is always good.

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