Our contact center solutions and BPO services encompass our customer-facing solutions. IMS supports clients by providing the services their customers require throughout the customer journey, through its set of strategic solutions. Satisfied customers are the most valuable people for any organization. They are the resource that underpins business success. Therefore, it is essential that customers are developed to achieve the prime purpose of their business – to ultimately fulfill the needs of its customers. A key part of successful organizations today is customer experience provided with cost efficiency, we take care of all your contact center needs, if you are looking for a BOT model (Build, Operate, Transfer), a Managed Service Model, or anything in between, including support services such as recruitment or setup Whether they are seeking information, thinking of becoming a customer, or are already brand advocates, IMS assists by providing outstanding personalized business process outsourcing and call center services across various channels: Our services include:
Customers are aware that they are in control of their purchasing decisions. They have significant choices and will make sure they get the value they demand. Customers that do not receive the experience they require in the process of acquiring a product or service, will simply go elsewhere. For any acquisition method, pleasing the customer is essential. The key is to understand the customer and apply insight and intelligence to drive increased revenue in a cost-effective manner. IMS provides strategic and sustained customer acquisition processes including:
Increasing the profitability of existing customers is essential to the long term business success of our clients. IMS is an inbound and outbound call centre that provides high quality and personalized customer experience coupled with exceptional service with insight that creates an environment for effective Up Selling and Cross Selling. This part of our business process includes:
It is widely recognized that not all customers should be retained. The happier customers are, the more likely it is that they will become a loyal advocate of the brand. That is why it is important to devise appropriate retention activities using appropriate propositions to retain the right customers in the most cost-effective way. IMS has generated a number of years experience in managing customer retention initiatives. Our strategic process of customer retention includes:
At IMS, we provide you with trained and multilingual agents using state-of-the-art Social Media Customer Care technologies with customized database development. Our ability to deliver a single solution for multi-channel service delivery and support is a rare opportunity. It allows your organization to streamline the way you develop and maintain relationships with your customers for many years to come.
When you partner with IMS you get a dedicated program design team, trainers, quality monitors and your own Project Manager. IMS’s experience in handling business makes your project start up a smooth process.
The customer interaction process frequently triggers other activities that need to be completed to fulfill the requirements of customers.Generally repetitive and routine in nature, these activities have to be carried out swiftly, efficiently and above all accurately. Our range of proven back office and business process outsourcing services in the Philippines include:
We also provide a range of skilled and semi specialized services.These specialized business process outsourcing services are performed by individuals that have a specific skill set, the relevant qualifications and experience in their field. Some of theseBPO services include:
We believe that humans are the core of any organization, organizational success revolves around getting the right caliber to the right position. With our years of recruitment experience, we can support all your recruitment needs ensuring you get the correct skill, at the correct time within you budget.
Understanding where existing processes falls short of meeting their needs is critical and essential step
Through BPR, continuously evaluating processes to meet the demands of the beneficiary/employee needs, will help organizations achieve greater success
Decreased cycle time, inventory and cost and efficient use of resources
Improved beneficiary satisfaction because of quicker response to services & requests
Improved quality of products and services because of efficiency gains across the system
Improved efficiency gains leads to better cost management and better allocation resources
Improved employee morale because of elimination of redundancies
Benefits from re-engineered processes cut across organization & empowers employees